This Privacy Policy explains how Sportaza collects, uses, shares, and protects the personal data of users who use the platform’s services. It covers data provided during registration, login, transactions, and general use of the website. The purpose of this document is to ensure transparency and compliance with applicable data protection regulations.
1. Data Controller
The controller of personal data is the operator of the Sportaza platform, who determines the purposes and methods of processing users’ personal data. In relations with users, the controller is responsible for data security, proper processing, and protection.
2. Scope of Collected Personal Data
Sportaza collects various categories of user data depending on how the platform is used. These include:
2.1. Identification Data
- first and last name
- date of birth
- residential address
- email address
- phone number
- identity documents (ID card, passport, driving licence)
2.2. Account Data
- login credentials
- account activity history
- deposit and withdrawal history
2.3. Technical Data
- IP address
- browser type and operating system
- device identifiers
- login and logout timestamps
2.4. Payment Data
- transaction details
- data used for payment processing
- IBAN numbers and payment method information
This data is necessary to process payments and comply with regulatory obligations.
2.5. Behavioural Data
- gaming preferences
- betting history
- interactions with responsible gaming features
- correspondence with customer support
2.6. Due‑Diligence Data (KYC/AML)
- document numbers
- proof of address
- source of funds/income information
- financial documentation
This data is processed to comply with Anti‑Money Laundering (AML) and Know Your Customer (KYC) obligations.
3. Purposes of Data Processing
Sportaza uses personal data for the following purposes:
3.1. Account Creation and Management
Necessary for registration, data verification, login, and player profile management.
3.2. Payment and Transaction Processing
To process deposits, bets, and withdrawals securely and in compliance with regulations.
3.3. Legal and Regulatory Compliance
To fulfil obligations arising from gambling regulations, AML, and KYC laws.
3.4. Service Optimization
To improve website functionality, technical performance, customer support, and displayed content.
3.5. Experience Personalization
To tailor content, offers, and bonuses to user preferences, where legally permitted.
3.6. Fraud Prevention and Security
To detect and prevent fraud, abuse, unfair practices, and security threats.
4. Legal Bases for Processing
Personal data is processed based on:
- user consent
- the legitimate interests of the controller
- legal and regulatory obligations
- the necessity to perform services and fulfil the contract with the user
5. Sharing of Personal Data
Sportaza shares personal data only in justified cases, including:
- trusted technology partners and service providers (e.g. payment processors, identity verification providers)
- regulatory authorities and law enforcement bodies, where legally required
- affiliated entities in the event of a merger, acquisition, or asset transfer (with prior user notification)
Sportaza does not sell or rent personal data to third parties.
6. Cookies and Tracking Technologies
The platform uses cookies to:
- authenticate user accounts
- analyse user behaviour
- improve website performance and functionality
- tailor content and advertisements
Detailed information can be found in the Cookie Policy.
7. Data Security
Sportaza applies comprehensive security measures, including:
- encrypted data transmission (SSL)
- strict access controls
- security audits
- vulnerability monitoring
- staff training in data protection
Personal data is stored only for as long as necessary to meet legal requirements, manage user accounts, and resolve disputes.
8. International Data Transfers
User data may be processed in countries outside the user’s place of residence. Sportaza applies appropriate safeguards to ensure an equivalent level of data protection in the case of international transfers.
9. User Rights
Each user has the right to:
- access their personal data
- correct or update data
- request deletion (subject to legal obligations)
- restrict data processing
- data portability
- object to data processing
- withdraw consent at any time
These rights may be exercised via the user account panel or by contacting the data controller.
10. Changes to the Privacy Policy
Sportaza regularly updates this Privacy Policy to maintain legal compliance and ensure transparency. Users will be informed of any material changes.